At Dave Shah Solutions, we provide comprehensive consulting and support services for Microsoft Business Central to help you maximize the value of your ERP investment. Our team of certified experts is dedicated to ensuring your Business Central system runs smoothly and efficiently.
Whether you need ongoing technical support, strategic guidance, or help optimizing your Business Central configuration, our consulting and support services are designed to meet your specific needs.
Quick resolution of issues with our dedicated support team.
Expert guidance to optimize your Business Central system for your business goals.
Continuous improvement of your Business Central configuration for maximum efficiency.
Ongoing training to ensure your team can effectively use Business Central.
Comprehensive support to keep your Business Central system running smoothly
Our technical support team is available to help resolve any issues you encounter with your Business Central system. We offer multiple support channels and prioritize critical issues to minimize disruption to your business.
We provide ongoing training for your team to ensure they can effectively use Business Central. This includes both group and one-on-one training sessions, as well as custom training materials tailored to your specific processes.
We continuously review and optimize your Business Central configuration to ensure it aligns with your evolving business needs. This includes performance tuning, workflow optimization, and feature enhancements.
Our strategic consulting services help you leverage Business Central to achieve your business goals. We provide guidance on best practices, process improvements, and strategic roadmap development.
We help you navigate Business Central upgrades to ensure a smooth transition to new versions. Our team manages the entire upgrade process, minimizing disruption to your business operations.
Regular system health checks to identify and address potential issues before they impact your business. We provide detailed reports and recommendations for system improvements.
Flexible support options to meet your specific needs
Need a custom support plan? Contact us to discuss your specific requirements.
Hear from businesses that rely on our consulting and support services
"The support team at Dave Shah Solutions has been exceptional. They respond quickly to our issues and always go above and beyond to ensure our Business Central system is running optimally."
"The strategic consulting provided by Dave Shah Solutions has helped us leverage Business Central to drive significant improvements in our operations. Their expertise has been invaluable to our business."
"We've been working with Dave Shah Solutions for over 5 years. Their ongoing support and training have ensured our team can effectively use Business Central to its full potential."
Common questions about our consulting and support services
We offer multiple support channels to meet your needs, including email, phone, and a dedicated support portal. Our Premium and Enterprise support plans also include direct access to our support team through Microsoft Teams or other collaboration platforms. We work with you to determine the most effective communication channels for your team.
Our response times vary based on your support plan and the severity of the issue. For critical issues that impact your business operations, we prioritize response and resolution. Our Standard plan offers a 24-hour response time, Premium plan offers an 8-hour response time, and Enterprise plan offers a 4-hour response time. We also offer custom SLAs for businesses with specific requirements.
Yes, our consulting and support services include assistance with Business Central customizations and integrations. We can help you extend the functionality of Business Central to meet your specific business requirements, as well as integrate it with other systems in your technology stack. Our team has extensive experience with Business Central's extensibility options and API capabilities.
Yes, we provide comprehensive training for new users as part of our support services. This includes both group and one-on-one training sessions, as well as custom training materials tailored to your specific processes. We also offer refresher training for existing users and advanced training for power users and administrators. Our goal is to ensure your team can effectively use Business Central to perform their daily tasks.
We proactively manage Business Central updates and upgrades to ensure a smooth transition to new versions. Our team stays up-to-date with Microsoft's release schedule and evaluates each update for potential impact on your system. We test updates in a sandbox environment before applying them to your production system, and we schedule upgrades during off-hours to minimize disruption to your business operations. We also provide training on new features and functionality introduced in updates.
Contact us today to discuss your consulting and support needs and how Dave Shah Solutions can help.
